Munich Airport and Lufthansa welcome robot helper

The robot will be used to welcome travellers and answer questions

The robot will be used to welcome travellers and answer questions

Munich Airport is embracing the digital age by becoming Germany’s first airport to try out a humanoid robot equipped with artificial intelligence.

For the next few weeks, the robot helper, named Josie Pepper, will welcome travellers to the non-public area of Terminal 2, which is jointly operated by Munich Airport and Lufthansa.

In her initial deployment, Josie Pepper, who speaks English, will await passengers at the top of the ramp leading to the shuttle connecting the main terminal to the satellite building. This test phase will be used to show whether the robot is accepted by passengers.

She will welcome passengers and answer their questions about shops, restaurants and flight operations.

Josie’s “brain” creates a connection to a cloud service where speech is processed, interpreted and linked to the airport data. What sets the system apart is its ability to learn and answer each question individually, the airport explained.

The robot was given the name Josie Pepper – inspired by the airport’s official name Franz Josef Strauss – by Munich Airport and Lufthansa staff.